art heart → privacy policy
Privacy Policy
Please read this Privacy Policy carefully. We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Effective Starting” date at the top of this Privacy Policy. If we make any material changes, we will provide you with additional notice (such as by adding a notice on the art heart homepages, login screens, or by sending you an email notification). We encourage you to review our Privacy Policy whenever you use our service and/or mobile or software applications to stay informed about our information practices and the ways you can help protect your privacy.
art heart (hereinafter referred to as “us” or “we”) takes privacy seriously and has provided this Privacy Policy to help you understand how we handle information that can be used to directly or indirectly to identify an individual in the course of conducting business with us. This Policy applies to all visitors, customers, and other individuals who provide their personal data to us, and all such individuals are hereinafter referred to as “Data Principal(s)”.
We are committed to protecting and respecting your privacy and any personally identifiable information you may provide us through our website or mobile application. We undertake to adopt all measures to prevent the misuse of the personal data provided by you, if any.
Types of Information we Collect
“Personal Data” (hereinafter also referred to as “Personal information”) means any data about or relating to a natural person (‘data principal’) who is directly or indirectly identifiable, having regard to any characteristic, trait, attribute or any other feature of the identity of such natural person, whether online or offline, or any combination of such features with any other information. Personal Data includes your address, the address for delivery and the financial information shared by you and uploaded on our website and/or mobile or software application. You or a third party may provide personal data concerning you, for instance, your name, postal address, e-mail address, age, contact number, which may be disclosed by completing one of our standard forms posted on our site or by using our mobile or software application. We collect your personal data in the following manner:
Information actively submitted: – If you create an account, order products, register for services, or otherwise send us data including your address or financial information via the website and/or mobile or software application, we may collect information about you and the company or other entity you represent (e.g., your name, organization, address, email address, phone number, fax number). You may also provide information specific to your interaction with the Sites, such as payment information to make a purchase, shipping information to receive a purchase, etc. by filing one of our standard forms posted on our website or mobile or software application. In such instances, you will know what data is collected, because you will actively submit it.
Information Passively Submitted: – We may collect information during your use and navigation of our website and/or mobile or software application, such as the URL of the site you came from, the browser software you use, your Internet Protocol (IP) address, IP ports, date/time of access, data transferred, pages visited, amount of time you spend on the Site or mobile/software application, information about transactions conducted on the Site or mobile/software application, and other “clickstream” data. This data is generated and collected automatically, as part of the standard operation of the Site or mobile/software application. We may obtain information about your usage of our site by using a cookie file which is stored on your browser or on the hard drive of your computer. Some of the cookies we use are essential for the site to operate. If you refuse cookies, you may not be able to access all services and/or information on our website and/or mobile or software application.
When visitors come to our site, third parties may place cookies on visitors’ browsers for targeted advertising purposes. You may avoid that by utilizing ad blocker on your browser. The types of data collected will include IP addresses, cookie identifiers, website activity and in the cases where customer fills out a form, it will include all field information filled out by the customer.
Children’s Privacy
The services rendered by us are not directed towards minors. We may not intentionally accept or request personal information from someone under the age of 18 years. Please do not try to apply with our services or give us any personal data about you either directly, through our website or mobile/software application, or by other means if you are a child under the age of 18 years. Once we find that we have obtained personal information from an individual under the age of 18 years, such information will be removed as soon as possible. We urge the parent or guardian of the child to email us and suggest that this information must be deleted from our databases.
Data Security
We maintain reasonable technical, administrative and physical controls to secure any Personal Data collected through our website, social media platforms, mobile/software applications or the services rendered by us. We take all reasonable steps to protect the integrity of your personal data and prevent misuse, unauthorised access to, modification, disclosure or destruction of personal data, unless the same has been consented to by you.
How Do we Use This Personal Data Provided by You
We use the personal data collected from you for a range of different business purposes and according to different legal basis of processing. We may also use personal data :
- To respond to your inquiries and fulfil your requests, complaints and to send you newsletters or marketing mailers.
- To send administrative information to you, such as information regarding the Services and changes to our terms and conditions, and policies.
- To improve the services that we offer including those pertaining to the virtual store provided through our mobile/software application.
- To deliver a better and more personalised service.
- To carry out our obligations arising from any contracts we have entered into relating to your personal data
- As we believe to be necessary or appropriate:
- under applicable law;
- to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity;
- to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations;
- to enforce our terms and conditions;
Disclosure
We may disclose your information to any of our employees, officers, agents, partners, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy and for the purpose of providing services to you.
We may disclose your personal data to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety or that of our customers, or others.
The information we provide to third parties service providers is subject to confidentiality obligations and is intended to be used solely for the purpose(s) permitted thereby.
Your Rights
As a customer and/or data subject, you may inquire and raise requests regarding the following:
- Correction of inaccurate or misleading personal data;
- Completion of incomplete personal data;
- Updating of personal data that is out-of-date;
- Erasure of personal data;
- Restriction or prevention of continued disclosure of personal data;
- To request for a copy of your personal data, or have a copy thereof sent to another data fiduciary, in a structured, commonly used and machine readable format.
For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before acting on your request.
To raise a request under this section or for clarification regarding your rights as a data principal, please send us a request on [email protected].
While we envisage to comply with your request within 30 working days of receiving your requests, we might require some additional time depending upon the circumstances under which the request was made.
Objecting to Legitimate Interest/Direct Marketing:
You may object at any time to processing of your personal data for direct marketing purposes. In such case, your personal data shall no longer be used for that purpose. In cases of direct marketing, you will be able to fulfil such rights directly via an ‘Unsubscribe’ link or similar mechanism.
Retention and Storage
Where personal data is controlled by us, we will retain your Personal data for the period necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law. For details on our Retention Policy please contact [email protected].
Links to External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Notice/Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy notices/policies or practices of any third-party sites, products or services.
Other Important Information
In the event of a merger, reorganization, dissolution or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal data, would be transferred to the surviving entity in a merger or the acquiring entity by use of appropriate technical and physical safeguards. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal data as set forth in this Privacy Policy.
Data Protection Officer
We take data privacy and its security very seriously. We will always endeavour to comply with any applicable data protection legislation and will ensure that collection and use of personal data is carried out in accordance with applicable data protection laws. To that end, authoritative personnel has been designated as a Data Protection Officer (DPO) who shall be given authority and responsibility of information security and data privacy. The objective of such designation shall be to have a single point of contact that shall be answerable for any information security related incident which compromises confidentiality, integrity, availability and privacy.
To communicate with our Data Protection Officer please email [email protected].
Contact Us
If you have any queries or concerns about this Privacy Policy or other matters pertaining to privacy, please contact us in the following manner:
art heart,
701/26, Om Chaitanya, POPCO,
Versova, Mumbai – 400 061